Subscriber Management

Subscriber Management

All subscriber data lives in your WordPress database. Manage it under Dispatch → Subscribers.

Subscriber statuses

• Active — confirmed their email address via double opt-in; receives all future campaigns
• Pending — submitted the form but has not yet clicked the confirmation link; receives no campaigns
• Unsubscribed — clicked the unsubscribe link or was manually unsubscribed; receives no campaigns and cannot be re-added without a fresh opt-in

Viewing and filtering

The Subscribers screen shows a paginated list of all subscribers. Use the search box to find by email or name, and the status filter tabs to view Active, Pending, or Unsubscribed lists separately.

Individual subscriber actions

Click any subscriber to view their details: email, first name, status, subscription date, opt-in source, and activity log. From this screen you can:

• Manually confirm a pending subscriber — useful when testing or when a subscriber contacts you saying they didn’t receive the confirmation email
• Manually unsubscribe a subscriber — use this to honor opt-out requests received outside the plugin (email reply, phone call, etc.)
• Delete a subscriber record entirely — this permanently removes their data

What data is stored

• Email address (required)
• First name (optional — collected if the shortcode’s show_name attribute is enabled)
• Status (active / pending / unsubscribed)
• Subscription source (which form or page they signed up through)
• Date subscribed and date confirmed
• IP address captured at opt-in time (stored for CAN-SPAM/GDPR audit purposes)

Exporting subscribers

Use the Export CSV button on the Subscribers screen to download your list. You can export the full list or just the currently filtered view (e.g., active subscribers only).

The CSV includes email, first name, status, source, and subscription date. It does not include IP addresses in the export for privacy reasons.

Note: CSV import is a Dispatch Pro feature. Core supports form-based collection only. Next: Shortcode Reference

Dispatch Core

Free self-hosted email marketing for WordPress. List management, SMTP, double opt-in, throttled sending, and CAN-SPAM compliance.

Quick Links

• Overview
• Requirements
• Installation
• Configuration
• Managing Campaigns
• Subscriber Management
• Shortcode Reference
• Troubleshooting

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