Support and troubleshooting for USPS OAuth Shipping, M Media’s WooCommerce plugin for real-time USPS shipping rates using OAuth 2.0 authentication.
π¦ Contact USPS Shipping Support
Get help with OAuth authentication, rate calculation issues, label generation, or unexpected behavior.
π USPS Shipping Documentation
Setup guides, API configuration, shipping zone configuration, and troubleshooting references.
Common USPS OAuth Shipping Issues
401 Unauthorized Errors
- Verify Client ID and Client Secret are correct
- Confirm USPS API credentials are Active status
- Check Prices API is enabled in your USPS account
- Enable Sandbox Mode if using test credentials
No Shipping Rates Showing
- Ensure products have weights configured
- Verify origin ZIP code is set correctly
- Check WooCommerce store address is complete
- Test API connection in plugin settings
Incorrect Rate Calculations
- Verify product weights and dimensions are accurate
- Check rate adjustment percentage settings
- Review handling fee configuration
- Ensure weight units match your products (lbs/kg)
International Shipping Issues
- Confirm international services are enabled
- Verify destination country is supported by USPS
- Check customs declaration settings
- Ensure package dimensions don’t exceed limits
USPS OAuth Shipping System Requirements
WordPress & WooCommerce
- WordPress 5.8+
- WooCommerce 5.0+
- PHP 7.4+
- HTTPS enabled (required for OAuth)
USPS API Access
- Valid USPS Business Account
- API Client ID and Client Secret
- Prices API access enabled
- Active API credential status
Before You Contact USPS Shipping Support
- Plugin version number
- WordPress and WooCommerce versions
- PHP version
- Whether using Sandbox or Production mode
- Error messages from debug log
- Screenshot of issue or settings page
- Steps to reproduce the problem
- License key (last 6 characters only)
Key Features
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OAuth 2.0 Secure
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Real-Time Rates
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Multiple Services
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International Support
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Rate Adjustments
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Weight Conversion
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Fallback Rates
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Shipping Zones