Shopify Services

Last updated: March 22, 2026 · 1 min read
Shopify Services · M Media Software Lab

Shopify emergency recovery and custom development.

If your store is down, we move first. Emergency checkout failures and app conflicts are same-day. For theme work and custom development, you get a scoped estimate within 24 hours and a direct line to the engineer doing the work — not a project manager.

⚡ Same Day

Shopify Checkout Recovery

From $349

Customers can’t complete purchases — payment failures, order confirmation errors, or checkout page crashes. Every hour costs sales. We diagnose and fix same day.

Start the recovery wizard
⚡ Same Day

App Conflict Recovery

From $249

An app install or update broke your theme, checkout, or store functionality. App conflicts are one of the most common Shopify problems — and one of the most fixable. We isolate and resolve fast.

Start the recovery wizard
Scheduled

Shopify Theme Customization

CSS and layout adjustments, custom Liquid sections, homepage redesigns, collection page overhauls, and third-party app integrations. Tell us what the theme needs to do — we scope it and deliver against a fixed spec. Work typically begins within 1–2 business days of approval.

Describe the project
We use Shopify Collaborator Access — we never need your login or password. After you reach out, we’ll send a collaborator request directly through Shopify. You approve the access level, we do the work, you revoke when it’s done.
No account managers. No project coordinators eating your budget. Work goes directly through Jeff — the engineer who built the fix. Decisions get made by the person who understands the problem. That’s not a limitation. It’s the offering.
🤖
Support Bot
"Have you tried restarting your computer? Please check our knowledge base. Your ticket has been escalated. Estimated response: 5-7 business days."
❌ Corporate Script Theater
👨‍💻
Developer (M Media)
"Checked your logs. Line 247 in config.php — the timeout value needs to be increased. Here's the exact fix + why it happened. Pushed a patch in v2.1.3."
✓ Real Technical Support

Support From People Who Understand the Code

Ever contact support and immediately know you're talking to someone reading a script? Someone who's never actually used the product? Yeah, we hate that too.

M Media support means talking to developers who wrote the code, understand the edge cases, and have probably hit the same problem you're dealing with. No ticket escalation theatrics. No "have you tried restarting?" when your question is clearly technical.

Documentation written by people who got stuck first. Support from people who fixed it.

We don't outsource support to the lowest bidder or train AI on canned responses. When you ask a question, you get an answer from someone who can actually read the logs, check the source code, and explain what's happening under the hood.

✓ Real troubleshooting, not corporate scripts
✓ Documentation that assumes you're competent
✓ Email support that doesn't auto-close tickets
✓ Updates based on actual user feedback
Tracking Scripts ❌
Telemetry Services ❌
Anonymous Statistics ❌
Your Privacy ✓

No Bloat. No Spyware. No Nonsense.

Modern software has become surveillance dressed as convenience. Every click tracked, every behavior analyzed, every action monetized. M Media software doesn't play that game.

Our apps don't phone home, don't collect telemetry, and don't require accounts for features that should work offline. No analytics dashboards measuring your "engagement." No A/B tests optimizing how long you stay trapped in the interface.

We build tools, not attention traps.

The code does what it says on the tin — nothing more, nothing less. No hidden services running in the background. No dependencies on third-party APIs that might disappear tomorrow. No frameworks that require 500MB of node_modules to display a button.

✓ Your data stays on your device
✓ No "anonymous" usage statistics
✓ Minimal dependencies, fewer risks
✓ Respects CPU, RAM, and battery