Last updated: January 1, 2026

At M Media, we build and sell professional software tools, plugins, and digital products intended for immediate use and deployment. Please read this policy carefully before purchasing.

Digital Products (Software, Plugins, Licenses, Downloads)

All sales of digital products are final.

Because our products are delivered electronically and provide immediate access to proprietary software, license keys, or downloadable files, we do not offer refunds, returns, or exchanges once a purchase is completed.

This includes, but is not limited to:

• Software licenses (single-server, enterprise, or perpetual)
• WordPress plugins
• Desktop or mobile applications
• Downloadable tools, scripts, or utilities
• Digital documentation or bundled assets

Once access is granted or a license is issued, the product is considered delivered.

Why We Don’t Offer Refunds on Digital Products

Digital products:

• Cannot be “returned” once accessed
• Can be copied or deployed instantly
• Are licensed, not rented

For these reasons, refunding digital software would effectively mean giving away the product.

This policy allows us to:

• Keep pricing fair for all customers
• Continue building and supporting our tools
• Avoid fraud and abuse common in digital marketplaces

Exceptions

Refunds may be considered only in the following limited cases:

• Duplicate purchases made in error
• Technical issues that make the product completely unusable and cannot be resolved by our support team

Any exception is granted solely at M Media’s discretion.

Support Comes First

If you experience an issue with a product:

• We encourage you to contact support before assuming a refund is needed
• Most issues are configuration- or environment-related and can be resolved quickly

Support: support@mmediasoftwarelab.com

We’d rather fix the problem than reverse the sale.

Chargebacks & Payment Disputes

Initiating a chargeback instead of contacting support is strongly discouraged.

• Chargebacks may result in license revocation
• Repeated abuse may lead to account suspension or blacklisting from future purchases

Physical Goods (If Applicable)

If M Media ever offers physical products:

• Return terms will be clearly stated on the product page
• Physical returns (if allowed) will be handled separately from digital products

Acceptance of This Policy

By completing a purchase on any M Media website or storefront, you acknowledge that:

• You have read and understood this policy
• You agree that digital product sales are final
• You accept responsibility for ensuring compatibility before purchase

One Last Thing (Plain English)

We don’t do refunds — but we do stand behind what we ship.

If something genuinely doesn’t work, we’ll help you fix it.
If you simply changed your mind, that’s okay; but the license stays put.