Medigap Pro

Published on: March 6, 2026

Last updated: March 6, 2026

Support and troubleshooting for Medigap Pro, a WordPress plugin for Medicare supplement lead generation and agent funnels.

Contact Support

Get help with installation, licensing, configuration, or unexpected behavior.

Open Support Form

Documentation

Setup guides, configuration references, and operational notes.

View Docs

Common Issues

Plugin Not Activating / License Error

  • Confirm the license key is entered correctly
  • Verify the domain matches the licensed site
  • Deactivate and reactivate the plugin

Form Not Displaying on Page

  • Confirm the shortcode or block is placed correctly
  • Check for JavaScript errors in the browser console
  • Test with a default theme to rule out conflicts

Leads Not Being Captured

  • Verify the form submission action is firing
  • Check database table permissions
  • Confirm no caching plugin is blocking AJAX

Email Notifications Not Firing

  • Verify notification settings in the plugin admin
  • Check server mail configuration or SMTP plugin
  • Review spam/junk folder

Before You Contact Support

  • Plugin version number
  • WordPress and PHP versions
  • Active theme name
  • Error messages or browser console output
  • Steps to reproduce the issue
  • License key (last 6 characters only)

More Resources

🤖
Support Bot
"Have you tried restarting your computer? Please check our knowledge base. Your ticket has been escalated. Estimated response: 5-7 business days."
❌ Corporate Script Theater
👨‍💻
Developer (M Media)
"Checked your logs. Line 247 in config.php — the timeout value needs to be increased. Here's the exact fix + why it happened. Pushed a patch in v2.1.3."
✓ Real Technical Support

Support From People Who Understand the Code

Ever contact support and immediately know you're talking to someone reading a script? Someone who's never actually used the product? Yeah, we hate that too.

M Media support means talking to developers who wrote the code, understand the edge cases, and have probably hit the same problem you're dealing with. No ticket escalation theatrics. No "have you tried restarting?" when your question is clearly technical.

Documentation written by people who got stuck first. Support from people who fixed it.

We don't outsource support to the lowest bidder or train AI on canned responses. When you ask a question, you get an answer from someone who can actually read the logs, check the source code, and explain what's happening under the hood.

✓ Real troubleshooting, not corporate scripts
✓ Documentation that assumes you're competent
✓ Email support that doesn't auto-close tickets
✓ Updates based on actual user feedback
Tracking Scripts ❌
Telemetry Services ❌
Anonymous Statistics ❌
Your Privacy ✓

No Bloat. No Spyware. No Nonsense.

Modern software has become surveillance dressed as convenience. Every click tracked, every behavior analyzed, every action monetized. M Media software doesn't play that game.

Our apps don't phone home, don't collect telemetry, and don't require accounts for features that should work offline. No analytics dashboards measuring your "engagement." No A/B tests optimizing how long you stay trapped in the interface.

We build tools, not attention traps.

The code does what it says on the tin — nothing more, nothing less. No hidden services running in the background. No dependencies on third-party APIs that might disappear tomorrow. No frameworks that require 500MB of node_modules to display a button.

✓ Your data stays on your device
✓ No "anonymous" usage statistics
✓ Minimal dependencies, fewer risks
✓ Respects CPU, RAM, and battery