Support and troubleshooting for Medigap Contact Wizard, a multi-step Medicare contact form plugin for WordPress.

Contact Support

Get help with installation, licensing, configuration, or unexpected behavior.

Documentation

Setup guides, configuration references, and operational notes.

Common Issues

Form Steps Not Advancing

  • Check for JavaScript errors in the browser console
  • Confirm jQuery is loading without conflicts
  • Test with a default theme active

Submission Failing Silently

  • Verify nonce values are not being stripped by a security plugin
  • Check for caching plugins blocking AJAX requests
  • Review PHP error logs for exceptions

Data Not Saving / Not Appearing in Admin

  • Confirm database tables were created on activation
  • Check database user permissions for INSERT/SELECT
  • Deactivate and reactivate the plugin to re-run install

Display or Styling Conflicts

  • Check for CSS conflicts with the active theme
  • Disable other plugins temporarily to isolate the conflict
  • Use browser dev tools to identify overriding styles

Before You Contact Support

  • Plugin version number
  • WordPress and PHP versions
  • Active theme name
  • Error messages or browser console output
  • Steps to reproduce the issue
  • License key (last 6 characters only)

More Resources