Support

Published on: December 19, 2025

Last updated: March 6, 2026

Need help with M Media Software? Research your issue below or please don’t hesitate to contact us directly.

📧 Contact Support

Send us a message and we’ll respond within one business day.

Open Support Form

📚 Browse Documentation

Find detailed guides, installation instructions, and configuration help.

View All Documentation

Support by Product

Start with the product you’re using. Each support area includes quick diagnostics, known issues, and product-specific guidance so you can get unstuck fast.

Medigap Pro

Medicare supplement lead generation, agent funnels, form configuration, and lead capture.

Typical fixes include license activation, form display conflicts, AJAX blocking from cache plugins, and email notification failures.

Medigap Contact Wizard

Multi-step contact form flow, step navigation, submission handling, and lead data storage.

Typical fixes include steps not advancing, nonce stripping by security plugins, database table creation on activation, and theme CSS conflicts.

Dispatch

Campaigns, subscribers, deliverability, SMTP configuration, and the boring parts that actually matter.

Typical fixes include SMTP auth failures, sender domain alignment, provider throttling, and queue behavior.

USPS OAuth Shipping

WooCommerce integration, OAuth setup, sandbox testing, checkout stability, and fallback behavior.

Typical fixes include credentials not approved, sandbox mismatch, missing weights, zone misconfig, and blocked outbound requests.

SuperMute

Android permissions, widget behavior, and device quirks that make mute toggles weird.

Typical fixes include DND access, accessibility settings, OEM battery optimization, and widget refresh rules.

UPC Scanner

Camera scanning, torch behavior, exports, and real inventory workflows.

Typical fixes include camera permission, focus and lighting, duplicate scan delay, and CSV formatting.

Common Issues

License Activation Issues

  • Check for spaces when pasting
  • Deactivate the old site before moving
  • Include the last 6 characters when contacting support

Installation Problems

  • Verify minimum requirements
  • Increase upload limits
  • Try manual plugin upload

Connection Errors

  • Check firewall rules
  • Verify HTTPS
  • Use offline activation if available

Antivirus False Positives

  • Verify checksums
  • Whitelist the application
  • Download only from our site

System Requirements

WordPress Plugins

  • WordPress 6.3+
  • PHP 8.1+
  • MySQL or MariaDB 10.4+
  • HTTPS enabled

Desktop Software

  • Windows 10/11 (64-bit)
  • 4GB+ RAM
  • 100MB disk space
  • Network optional

Before You Contact Us

Please include the following:

  • Product name and version
  • Operating system or environment
  • Steps to reproduce
  • Error messages or screenshots
  • License key (last 6 characters only)
❌
Subscription Hell
  • • Payment fails? App stops
  • • Need online activation
  • • Forced updates
  • • Data held hostage
✓
M Media Way
  • • Buy once, own forever
  • • Works offline
  • • Optional updates
  • • You control your data

Simple Licensing. No Games.

We don't believe in dark patterns, forced subscriptions, or holding your data hostage. M Media software products use clear, upfront licensing with no hidden traps.

You buy the software. You run it. You control your systems.

Licenses are designed to work offline, survive reinstalls, and respect long-term use. Updates are optional, not mandatory. Your tools don't suddenly stop working because a payment failed or a server somewhere changed hands.

✓ One-time purchase, lifetime access
✓ No "cloud authentication" breaking your workflow
✓ Upgrade when you want to, not when we force you
✓ Software empowers its owner — not rent itself back
🤖
Support Bot
"Have you tried restarting your computer? Please check our knowledge base. Your ticket has been escalated. Estimated response: 5-7 business days."
❌ Corporate Script Theater
👨‍💻
Developer (M Media)
"Checked your logs. Line 247 in config.php — the timeout value needs to be increased. Here's the exact fix + why it happened. Pushed a patch in v2.1.3."
✓ Real Technical Support

Support From People Who Understand the Code

Ever contact support and immediately know you're talking to someone reading a script? Someone who's never actually used the product? Yeah, we hate that too.

M Media support means talking to developers who wrote the code, understand the edge cases, and have probably hit the same problem you're dealing with. No ticket escalation theatrics. No "have you tried restarting?" when your question is clearly technical.

Documentation written by people who got stuck first. Support from people who fixed it.

We don't outsource support to the lowest bidder or train AI on canned responses. When you ask a question, you get an answer from someone who can actually read the logs, check the source code, and explain what's happening under the hood.

✓ Real troubleshooting, not corporate scripts
✓ Documentation that assumes you're competent
✓ Email support that doesn't auto-close tickets
✓ Updates based on actual user feedback