Get Help

Published on: March 16, 2026

Last updated: March 16, 2026

Get Help

Couldn’t find the answer in the docs or FAQ? Dispatch Pro customers can contact us directly for support. Before reaching out, please check the resources below — most issues have self-service answers.

Before you contact us

  • Check the FAQ — answers to the most common questions are there
  • Check the Troubleshooting guide — it covers SMTP errors, license issues, Visual Builder problems, and CSV import failures
  • Check the Known Limitations page — some behaviors are expected and by design

What to include in your message

Support requests with clear details get resolved faster. Please include:

  • WordPress version (found at Dashboard → Updates)
  • PHP version (found at Tools → Site Health → Info → Server)
  • A clear description of what you’re trying to do and what’s happening instead
  • Any error messages — copy the exact text, or screenshot the browser console (F12 → Console tab)
  • The last 4 characters of your license key (do not send the full key)

Contact us

Use the contact form on the Contact page and mention Dispatch Pro in the subject line. We respond to Pro customer support requests within 2 business days.

Dispatch Pro Support

Premium self-hosted email marketing for WordPress. Visual Builder, transactional emails, CSV import, and license management.

Support Resources

← Dispatch Pro Docs

❌
Subscription Hell
  • • Payment fails? App stops
  • • Need online activation
  • • Forced updates
  • • Data held hostage
✓
M Media Way
  • • Buy once, own forever
  • • Works offline
  • • Optional updates
  • • You control your data

Simple Licensing. No Games.

We don't believe in dark patterns, forced subscriptions, or holding your data hostage. M Media software products use clear, upfront licensing with no hidden traps.

You buy the software. You run it. You control your systems.

Licenses are designed to work offline, survive reinstalls, and respect long-term use. Updates are optional, not mandatory. Your tools don't suddenly stop working because a payment failed or a server somewhere changed hands.

✓ One-time purchase, lifetime access
✓ No "cloud authentication" breaking your workflow
✓ Upgrade when you want to, not when we force you
✓ Software empowers its owner — not rent itself back
🤖
Support Bot
"Have you tried restarting your computer? Please check our knowledge base. Your ticket has been escalated. Estimated response: 5-7 business days."
❌ Corporate Script Theater
👨‍💻
Developer (M Media)
"Checked your logs. Line 247 in config.php — the timeout value needs to be increased. Here's the exact fix + why it happened. Pushed a patch in v2.1.3."
✓ Real Technical Support

Support From People Who Understand the Code

Ever contact support and immediately know you're talking to someone reading a script? Someone who's never actually used the product? Yeah, we hate that too.

M Media support means talking to developers who wrote the code, understand the edge cases, and have probably hit the same problem you're dealing with. No ticket escalation theatrics. No "have you tried restarting?" when your question is clearly technical.

Documentation written by people who got stuck first. Support from people who fixed it.

We don't outsource support to the lowest bidder or train AI on canned responses. When you ask a question, you get an answer from someone who can actually read the logs, check the source code, and explain what's happening under the hood.

✓ Real troubleshooting, not corporate scripts
✓ Documentation that assumes you're competent
✓ Email support that doesn't auto-close tickets
✓ Updates based on actual user feedback